11月7日上午，江蘇有線召開2024年11月大眾客戶市場經營分析會(hui)議。深化部署年底前(qian)大眾客戶市場重點(dian)工作，全力以赴沖刺全年目(mu)標。公司黨(dang)委委員(yuan)、副總經理孫圣(sheng)安(an)出(chu)席會(hui)議并講話。
孫(sun)圣(sheng)安就做好11月大眾市場業務(wu)工(gong)(gong)(gong)(gong)作提出四點要(yao)(yao)求：一要(yao)(yao)持續抓好沖刺季工(gong)(gong)(gong)(gong)作。緊(jin)扣目標要(yao)(yao)求，重點推進電視用(yong)(yong)(yong)戶(hu)回流(liu)、寬帶高(gao)質(zhi)量(liang)發展和5G用(yong)(yong)(yong)戶(hu)挽留相(xiang)關(guan)工(gong)(gong)(gong)(gong)作。二要(yao)(yao)落實好全(quan)省(sheng)融(rong)合(he)產(chan)品推廣(guang)。通(tong)過(guo)推出“寬帶+電視+5G”的一體(ti)化融(rong)合(he)產(chan)品，增(zeng)強用(yong)(yong)(yong)戶(hu)粘性。并(bing)利(li)用(yong)(yong)(yong)元旦、春節等節點開展市場營(ying)銷活動(dong)，通(tong)過(guo)省(sheng)市縣三級聯(lian)動(dong)推廣(guang)，全(quan)力拓(tuo)展業務(wu)。三要(yao)(yao)認真抓好用(yong)(yong)(yong)戶(hu)催繳(jiao)費。合(he)理(li)利(li)用(yong)(yong)(yong)智能外呼系統、社(she)區工(gong)(gong)(gong)(gong)程師(shi)等資(zi)源，貼(tie)心服(fu)務(wu)用(yong)(yong)(yong)戶(hu)，提升用(yong)(yong)(yong)戶(hu)體(ti)驗。四要(yao)(yao)持續推進用(yong)(yong)(yong)戶(hu)回流(liu)工(gong)(gong)(gong)(gong)作。各地要(yao)(yao)高(gao)度重視并(bing)尋求有(you)效策(ce)略，積(ji)極(ji)部署5G用(yong)(yong)(yong)戶(hu)挽留工(gong)(gong)(gong)(gong)作，采取分類(lei)管(guan)理(li)，強化服(fu)務(wu)質(zhi)量(liang)。
會上(shang)，省公司(si)大眾事業部通報了(le)10月(yue)經營發(fa)(fa)展數(shu)(shu)據、部署(shu)了(le)11月(yue)市場(chang)重點工(gong)作(zuo)，解(jie)讀了(le)老舊機(ji)頂盒定向置(zhi)換、融合業務發(fa)(fa)展政策(ce)及常(chang)態(tai)化(hua)開展5G用戶(hu)挽留維系工(gong)作(zuo)相關內容(rong)。全(quan)媒體生產(chan)中心(xin)通報了(le)10月(yue)全(quan)省內容(rong)數(shu)(shu)據情況。客戶(hu)服務部部署(shu)了(le)營業廳優化(hua)配置(zhi)工(gong)作(zuo)。
